Paying Your Debt

When will funds be withdrawn from my bank account for liability (debt) payments? Once your payment request is submitted through Stretch Financial Well...

Can I make a one-time payment? Yes. You can make one-time payments.   Note: Funds may be withdrawn from your bank account same day, but may take 3-5 ...

I have one or more liability (debt) payments in 'pending' status. Can I cancel one or both payments? If you have payments in 'pending' status, you can...

How will my payments be reflected in my bank account? Transparency is important to us! Your bank account will reflect a transaction initiated by 'Stre...

Can I schedule payments past my enrollment expiration date? Benefit enrollment ends on 8/31/2025. Scheduled payments will occur only if the 'deliver b...

How can I pay my liabilities (debt)? Can I use a credit card? We're glad you asked! Liabilities must be paid via Automated Clearing House (ACH) transa...

Can I schedule future payments? Yes! You can schedule payments up to three months in the future. Click on the payment date field to adjust the payment...

How many liability (debt) payments can I pay per day, week, or month? Great news! There is no limit to the number of payments you can submit through y...

When will my payment be applied? Payments will be applied within 5 days of the 'submit on' date. The date tagged as 'submit on' is the date you're ele...

What is the difference between the 'submit on' and 'deliver by' dates? When making a payment toward a liability (debt), you'll see two date classifica...

How is the minimum payment calculated? Once you link your debts to Stretch Financial Wellness®, the liability (debt) holder shares the information reg...

What is the minimum and/or maximum payment amount for a liability (debt) payment? Great question! Payments must be a minimum of $30 and cannot exceed...

Can I schedule recurring payments? At this time, we are unable to support recurring payments in the Stretch Financial Wellness® application.

I have a liability (debt) due today. If I make a payment now, will it count as being on time? Unfortunately, no . We advise submitting a payment req...